Follow these steps to register: 1. Click SIGN IN / REGISTER at the top right corner of the page 2. Click on REGISTER 3. Enter your details 4. Click on CREATE ACCOUNT

You are now registered with AALA. Alternatively, use your Facebook account or Google Plus account.

Please click "Forgot Password" on the login page & enter your email id / mobile no. You will receive instructions on how reset your password.

We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please call us after sometime or Contact us.

Sure! We are always available from 11 AM to 9 PM. We will help you choose the best fabric for your exact requirements. Kindly, call us at +91-99 2080 2080 and one of our product specialists will guide you.

We always have discounts and offers live on the site for multiple brands. We suggest you visit our site and click Sale to know more.

No. These are one time charges and are non-refundable.

Break up of this is ₹69 against shipping charges and ₹69 against COD charges.

Same fabric but different colors.

For every successful order, you will receive an email and an SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.

Follow these steps: 1. If you are a registered customer with us, you can always login into your account and you will be able to see the status of your order. 2. If you are a non-registered customer, click on the link and you will be able to see the order history.

We do not have an open delivery facility at this point of time.

An order can be canceled via your AALA account page until the order is shipped out. Go to order history page and cancel the order. In case the order is already shipped out you cannot cancel the order.

You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.

Yes, all the items are mentioned on the package along with an invoice with the product.

We can certainly change the address in case the order is not yet shipped from our end. Call us at +91-99 2080 2080 or contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.

As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.

The balance amount post applying AALA Cash can either be paid via credit card or you can opt to select Cash on delivery as your payload.

AALA Cash are valid for 90 days from the date issued.

Yes. AALA Cash can be used against all products on our site.

AALA Cash are treated as money and hence can still be clubbed along with Marketing discounts in a single order.

We deliver to 20000 pin codes across India and all possible countries across the globe. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to the payment page.

We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pin code by entering it on the product page, below ADD TO CART.

We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier details. Click Here to track your order.

Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.

It may take up to 24 hours for the order status to be updated on our courier partner's website. If you are unable to track your shipment post 24 hours, do call us at +91-99 2080 2080 or contact us to track your order.

Once the order is placed, please call us at +91-99 2080 2080 or contact us and we will try to deliver the order on your preferred date. Please note, we do not deliver on Sundays and Public Holidays.

You can call us at +91-99 2080 2080 or contact us before the order is shipped and we will be able to edit the contact details for the order.

5% of product price will be collected from the customer.

Yes. If you return the product as per the returns policy then the applicable GST amount will also be refunded to your AALA account in the form of AALA Cash.

Yes. If you cancel the order, the applicable GST amount will also be refunded to your AALA account in the form of AALA Cash.

This could be one of the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.

We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pin code by entering it on the product page, below ADD TO CART button.

We charge a nominal convenience charge of ₹69 on all Cash on Delivery orders. This charge shall not be levied if you opt for any prepaid mode such as Debit/Credit card, Wallet, AALA Cash or Gift cards.

Please call us at +91-99 2080 2080 or contact us and we will provide you with the bank details to which the amount could be deposited. Once the payment is received, we will process your order and have the same ship out as a pre-paid order. Alternatively, you can cancel the order and place a new prepaid order.

In case of damaged product, we provide two return options:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: If we don't offer a pick up at your location, we request you to self-ship the product to us. In such cases, we will credit 69 AALA Cash in your account in lieu of the shipping costs.

In case of any more questions, please Contact Us.

Step 1 PACK PRODUCTS — Ensure the products are unused, unwashed with the original brand tags and packaging intact. Put the product with its original packaging in a box.

Step 2 SEAL BOX & PASTE RETURN LABEL — Seal the box. This step is important to ensure that the courier partner does not open/tamper with the contents of the box. Paste the Return label (provided with the original order) on the box. In case you do not have the return label, please paste a slip with the following address on it: AALA 8, Nagdevi Street, Nakhuda Roghay Market, Mumbai - 400003 Maharashtra INDIA

Step 3 HANDOVER TO COURIER & RECEIVE YOUR EXCHANGED PRODUCT — If your pin code has a reverse pickup facility, a courier person will come to your doorstep once the return process is initiated, handover the packed box to the courier person for return. You will receive a replacement product if its in stock or else refund in the form of AALA Cash once we have received the package in our warehouse. You can also self-ship your products.

Step 1 PACK PRODUCTS — Pack the products in a box.

Step 2 SEAL BOX & PASTE RETURN LABEL — Seal the box. This step is important to ensure that the courier partner does not open/tamper with the contents of the box. Paste the Return label (provided with the original order) on the box.

Step 3 COURIER THE PACKAGE — Ship the package through any courier service. On receipt of the product at the warehouse, new replaced product will be dispatched, if it is not in stock AALA Cash will be credited to your account along with 69 AALA Cash for Courier Charges.

In case you do not have the return form, pack the box and courier the product to the below-mentioned address: AALA 8, Nagdevi Street, Nakhuda Roghay Market, Mumbai - 400003 Maharashtra INDIA

No. These are one time charges and are non-refundable.

No. These are one time charges and are non-refundable.

No. Courier charges are only paid in the form of AALA Cash and are non-refundable. AALA Cash credited are valid for lifetime and can be redeemed against your next purchase.

The number of days to pick up a product may vary as per your pin code. The product will be picked anywhere between 5-7 days.

You will receive the refund in the form of AALA Cash, once the package reaches the warehouse. To request for a cash refund, you may Contact Us.

No. Once the return request is initiated, the address can't be changed.

Our courier partner will attempt to contact you 3 times. You can let him know a convenient time to pick the product up.

If you received a product as a gift from loved ones and need to exchange it for an alternate fabric, please follow our return/exchange policy.